Store Policy

Customer Care

Order failed to deliver

If the carrier isn’t able to deliver the items because of the wrong address, or if the package was unclaimed by the customer, it’ll be returned to the default return address.

Damaged and Mislabeled Products

We’re sorry to hear that your product arrived [damaged/mislabeled]. Our team will look into the order, so please share a detailed description of the problem and add quality photos where we can see the issue. We’ll be happy to assist and reship the product for you.

Customs charges

All customs and duty charges (should they arise) are payable by you, the customer. 

Payment methods: We accept PayPal or Credit Cards as payment. For Canada we accept etransfer as well at

Online ordering

 You are responsible to ensure that all information given by you at the time of ordering is correct. The information that you provide must relate to you, the buyer and not a third party.

Privacy & Safety


The Nature In Us is committed to protecting your privacy whilst you are visiting our website. Please be assured that we will never pass on your details to third party organisations and that your personal details are held securely and in strict confidence.

Wholesale Inquiries

For Wholesales Orders Please email


Payment Methods

- Credit / Debit Cards

- Offline Payments such as ETransfer to